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Booking Policies | Terms & Conditions

Zen by Stellar reserves the right to amend these terms and conditions at any time without prior notice.

Booking Policy

  1. A refundable cash security deposit of RM200 per unit will be collected upon check-in.
  2. Check-in time is at 3:00 PM, and check-out time is at 12:00 noon.
  3. Early check-ins are subject to availability.
  4. Accepted payment methods include online bank transfers and credit/debit cards.
  5. Pets are not allowed.
  6. Guests must present a passport or identification card along with a booking confirmation voucher during check-in for registration purposes.
  7. Special requests are subject to availability and may incur additional charges:
    • Late check-out fee: RM100 per hour after 12:30 PM, applicable until 2:00 PM at the latest.

Cancellation, Amendment, Refund

  1. Changes or cancellations can be made up to 14 days before check-in. All refunds incur an 8% processing fee.
  2. No cancellations, changes, or refunds are permitted within 14 days of the scheduled check-in.
  3. Replacement guests are allowed if the original guest is unable to proceed with the trip, but updated guest details must be provided beforehand.
  4. Charges made to overseas bank cards will be processed in the local currency at the exchange rate applicable at the time of the transaction.
  5. Refunds to overseas bank cards are also subject to the currency exchange rate at the time of the refund. Zen by Stellar is not responsible for any variations in the amount refunded due to changes in the exchange rate between the time of the original charge and the refund.
  6. No-shows on the check-in date are charged the full booking amount.
  7. Booking modifications must be communicated in writing via email to zenbystellar@gmail.com during office hours (9 AM – 6 PM).
  8. Refunds are processed within approximately 14 working days, subject to an 8% processing fee.

Quiet Hours and Noise Reduction

  1. Quiet hours start from 11 PM. To aid in noise reduction, complimentary eye masks and earplugs are provided.

Breakfast and Dining

  1. Breakfast is served from 8 AM to 10 AM.
  2. No cooking or dining is permitted within the units to maintain cleanliness and order.

Damage and Refuse Accommodation

  1. Guests are responsible for any damages caused to our property and will be charged according to our price list.
  2. The Japanese costume experience requires a RM100 deposit, refundable upon return of the costume.
  3. Guests must take proper care of all furniture, fittings, and effects, leaving them in the same condition as found.
  4. Do not pour leftover foods into the basin.
  5. Parking is available on the premises and is used at the guest’s own risk. Zen by Stellar does not assume responsibility for any damage, theft, or loss involving vehicles or their contents while parked at our facility.
  6. Zen by Stellar offers to store food brought by guests as a courtesy. However, we do not take responsibility for the condition of the food after storage. Guests use this service at their own risk.
  7. Zen by Stellar is not liable for any loss or damage to the guest’s personal belongings.
  8. Smoking is banned in all enclosed areas. A RM300 non-refundable cleaning fee applies for violations.

Online Transactions

  1. During the payment process, please do not refresh the page. Kindly wait patiently for 1-2 minutes for the transaction to complete. Refreshing the page during the transaction process may result in errors or duplicate charges.

Safety and Disclaimer

  1. All guests must fill out a disclaimer form upon check-in.
  2. Guests participate in property activities at their own risk.
  3. Zen by Stellar is not responsible for any accidents or injuries incurred during the stay.

Room Occupancy Policy

  1. Sora (1 King Bed, 1 Sofa Bed )

    Suitable for 2 adults and 2 kids without surcharge; accommodate up to 3 adults or 2 adults and 3 kids with a surcharge of RM150.

    Occupancy of 4 adults is not permitted.

  2. Yama (1 Queen Bed, 1 Super Single Bed )

    Suitable for up to 3 adults and 1 kid, or 2 adults and 2 kids; 4 adults allowed with a RM150 surcharge.

    Occupancy of 4 adults and 1 kid or 5 adults is not permitted.

  3. Kaku (1 Queen Bed )

    Suitable for 2 adults; 2 adults and 1 kid permitted with a surcharge of RM150.

    Occupancy of 3 adults is not permitted.

  4. Nami (1 Queen Bed )

    Suitable for 2 adults or 2 adults and 1 kid; accommodates up to 3 adults.

    Occupancy of 3 adults and 1 kid or 4 adults is not permitted.

General Note:

Aged 1 to 12 years, with surcharge. Infants below 1 year old incur no surcharge.